FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

How can I buy lift tickets online?

The online purchase is very easy. You have to login on the portal, choose the type of ticket to buy, and then go to our cash desk with the confirmation email or the QR code on your smartphone. There you will receive your ski pass.

Next time you want to make other purchases, you can avoid registering your personal data again: the system will store them and allow a faster and easier procedure.
In any case the system will send you a receipt email.

Receipt and confirmation

The system will send a confirmation e-mail to the address used for registration in which the information relating to the purchase is reported (ticket header, ticket type, fare).
If it is a purchase without a card, present this receipt to the ticket office to collect your card (a deposit of € 5 is required). If you bought single trips, you can use the barcode that you will receive on the ticket receipt email. You can print it and take it with you or use it directly from a mobile device. Our gates are equipped with a reader for both cases.

Can I get a refund?

The skipass is only refunded in case of ski accidents from the day presented at the cash desk. A doctor’s certificate issued by a doctor or the hospital the injured person has been taken to is necessary. The doctor’s certificate must state that the owner of the skipass can no longer ski as a result of the injury. Accompanying people or family members have no right to refunding.
The amount to be refunded depends on the days already used.
No refunding is possible for hourly passes, half-day and day passes.
In the summer season, refunds are not provided.

Do I have to choose a specific date?

Yes, please pay close attention to the selected time period, as the tickets are only valid for the booked period and can only be used for skiing during that time.

Are multi-day passes available only for the Watles ski resort?

The Watles + multi-day tickets allow you to ski for one day at either the Schöneben-Haideralm or Sulden ski areas. Alternatively, you can use the multi-day tickets exclusively at Watles for the entire period.

How can I activate free parking with my ski pass?

When you purchase your ski pass, you can enter your car’s license plate number (Targa). This will automatically activate free parking for your day of skiing.

Don’t know yet which car you’ll be driving when you book, or don’t have the license plate number handy? No problem: You can also have the free parking activated directly at the ticket window on your first day of skiing. Just present your valid ski pass and provide the vehicle’s license plate number there.

How does the ski storage facility work?

The ski storage facility is operated by Sport Zierheld. The lockers are no longer opened with a key, but with a keycard. Upon request, the keycard can be linked directly to your ski pass, allowing you to conveniently use both with a single card.